Thank you for shopping at Marble & Milkweed. We hope that our handcrafted skin care elixirs and teas inspire you to take exquisite care of yourself. We use only the finest natural ingredients, including organic cold-pressed oils, organic botanicals and local honey and beeswax.
Our products are free of chemical additives and synthetic scents. They are designed to harness the power of nature to give you a pure and wholesome glow.We make it a priority to package our products using recyclable and reusable glass jars and reusable metal tins, in order to reduce packaging waste, and we ship using CareMail eco-friendly products. Don't hesitate to contact us with any questions you may have.
We accept all major credit cards through Paypal, though you need not have a Paypal account to place an order in the shop. We must receive your payment before shipping your order. If, for some reason, your payment is not made at the time of your order, we'll send over a reminder note. If we don't hear from you within 4 days, your order will be cancelled.NEW YORK RESIDENTS: Orders that are to be delivered to New York State are subject to sales tax and will be charged sales tax at an initial rate of 8.875%. At this time PayPal does not pre-calculate the many sales tax rates within New York State and its counties. When your order is processed, we will recalculate your sales tax rate based on your New York State shipping address and we will refund you the difference of your sales tax payment directly to your PayPal account or credit card account should your actual rate be lower than the original rate charged.
In an effort to save paper, we will not automatically send you a packing slip with your order. If you do need one, please be sure to leave a note and we will be happy to include one.
HOLIDAY SHIPPING DEADLINES:
****All DOMESTIC holiday orders must be placed by 6pm EST on Monday, December 16th in order to ensure pre-holiday delivery.****
****We recommend placing INTERNATIONAL orders before December 5th to increase the chances of pre-holiday arrival, though due to potential customs delays (which are entirely out of our control), we cannot guarantee holiday delivery on international orders. International orders can be expedited via Priority Mail International and Priority Mail Express International. Please get in touch for more details and a shipping quote.****
Our goal is for our products to reach you in the safest, most efficient way possible. All orders ship via USPS First Class (for smaller items) and Priority (for larger/multiple items).
Please note that upon receiving payment, your items will ship within 4-5 business days. Many items are made to order, and we thank you for your patience! Smaller items will travel by recycled paper padded envelope, larger items and multiple items together will travel by recycled cardboard box.
We cannot be held responsible for loss or damage of items while in transit with the USPS. After your item ships, you will receive a confirmation and tracking number. Please contact us if you would like to purchase insurance for your package, we are happy to accommodate! Insurance is automatically included for all orders over $100.If you are ordering from outside of the US, please contact us with the details and we can prepare a custom shipping quote. For international orders, please be mindful of your own country's customs regulations, as we cannot be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system.
Refunds & ExchangesDue to the nature of our products, we cannot accept returns or exchanges. However, we want you be 100% content with your purchase. If you have a problem with your order, please contact us and we will try to remedy the situation as best we can.
Also of note
It is important for you to be aware of your skin's sensitivities before using any of our products. Though we use only gentle and natural ingredients, please proceed with caution if you are at all concerned about your skin's reaction. Those who are pregnant or nursing should consult their doctor before using any product containing essential oils. Our products and the information on these pages are not intended to treat, cure, prevent or diagnose any medical condition and are not a substitute for the medical advice of a trained physician.
Also, please note: because our scrubs do not contain any preservatives other than the naturally preservative qualities of honey (which only work in a dry environment), they may require a little extra mindfulness from the user. To keep your scrubs sprightly, please dip into them with a clean spoon and try to avoid introducing moisture into the jars. With a little tender care, they will last until you use them up! Lip balms and other balms have a shelf life of about a year, if used frequently.
Please stay in touch! If you have any questions about our products, or would like a custom order, please drop us a note.